Delivery information for Stainless Steel Handrails & Frameless Glass Balustrade orders
We send out all orders on a next day carrier service and most products arrive between 7 – 10 days from the date your order was submitted. Larger orders are delivered by our own transport.
If your order is damaged, Please notify us at your earliest possible convenience and we will arrange either to re-work your order or replace it. If your system has not been delivered at all we must be advised in writing within 7 days of the advised dispatch date. Please submit claims without delay.
Delivery information for Baulstrade Systems
Once you're happy with your balustrade design, we start the manufacturing process. Balustrades are manufactured on a 7-10 day lead time and dispatched via next day courier. Glass orders take a little longer (10-14 days) and we ship using specialist transport.
Returns
If your order is damaged, Please notify us at your earliest possible convenience and we will arrange either to re-work your order or replace it. If your system has not been delivered at all we must be advised in writing within 7 days of the advised despatch date. Please submit claims without delay.